Terms and Conditions

These Terms and Conditions ("Terms") govern access to and use of the Verdex AI website, application and related services (collectively, the "Service"). Verdex AI is a product of, and the Service is operated by, CrunchAI PTY LTD (ABN [ABN]) ("we," "us," or "our"), based in [city, state], Australia. By creating an account or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. About Verdex AI

Verdex AI is an artificial intelligence-powered legal research and drafting-support tool for lawyers. The Service provides access to judgments and decisions of Australian courts and tribunals, together with AI-assisted search, summarisation, analysis and drafting-support features. We are a technology provider only. We are not a law firm, we do not practise law, and we do not provide legal advice.

2. Eligibility and Professional Use

• You must be at least 18 years old to create an account.
• The Service is intended for use by legal practitioners, and by people working under the supervision of a legal practitioner (such as paralegals, law students and in-house legal staff). [Confirm eligibility criteria and whether any verification of practising status is required.]
• You must provide accurate, current and complete information during registration and keep it up to date.
• If you register on behalf of a firm or organisation, you confirm that you are authorised to bind that firm or organisation to these Terms.
• We may refuse registration, or suspend or terminate an account, at our discretion where these Terms are breached or where we reasonably believe an account poses a risk to the Service or other users.

3. Accounts

• You are responsible for maintaining the confidentiality of your login credentials and must not share your account with any other person. Each licence is for a single named user unless your plan states otherwise.
• You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorised use.
• Email verification is required to activate an account.
• Firm administrators may add and remove users, manage settings and, depending on those settings, access usage information and User Content (as defined below) of users on the firm account. Please see our Privacy Policy for details.

4. No Legal Advice and No Lawyer-Client Relationship

The Service, including all AI outputs, summaries, analysis, research results and drafts, is provided for general information and professional support purposes only. It is not legal advice and is not a substitute for the independent professional judgment of a qualified legal practitioner. Use of the Service does not create a lawyer-client relationship between you (or your clients) and us.

5. AI Outputs and Your Professional Responsibilities

• AI outputs may be incomplete, inaccurate, out of date or misleading, and may misstate, mis-cite or fabricate authorities, facts or quotations. Outputs may also differ between runs, even for the same query.
• You are solely responsible for reviewing and verifying all outputs before relying on them, including checking every case, citation, quotation, proposition and statutory reference against the primary source and confirming that the authority remains good law.
• You are responsible for complying with your professional conduct rules and duties (including duties to the court, duties of competence and diligence, and duties of confidentiality) and with any court or tribunal practice notes, rules or directions that apply to the use of generative AI in proceedings, including any requirements to disclose or verify AI-assisted material.
• You must not file, serve, publish or give to a client any output from the Service without appropriate human review.
• We do not review your use of outputs and are not responsible for the consequences of any reliance on them.

6. User Content

• "User Content" means the queries, prompts, documents, matter material, annotations, saved research and other content you submit to the Service, and the outputs generated for you from it.
• As between you and us, you retain all rights in your User Content. We do not claim ownership of it.
• You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit and display your User Content, and to share it with our service providers (including AI model providers), solely to provide, secure and support the Service for you. We do not use your User Content to train AI models except as set out in our Privacy Policy or with your express opt-in. [Confirm.]
• You warrant that you have all rights, authorities, consents and client instructions necessary to submit your User Content to the Service, including to disclose it to third-party service providers (including those that process data outside Australia), and that doing so does not breach any law, professional obligation, confidentiality obligation, court order or contract.
• You are responsible for deciding what material is appropriate to upload. Do not upload material that is subject to a suppression, non-publication or similar order, or that you are otherwise prohibited from disclosing, unless you are lawfully permitted to do so.
• Submitting information subject to legal professional privilege to the Service is not intended to waive that privilege. However, you are responsible for assessing any risk to privilege or confidentiality arising from your use of the Service.

7. Court and Tribunal Content

• The Service contains judgments, decisions, orders and related material from Australian courts and tribunals, obtained from publicly available sources, official court publications and licensed or authorised data providers [confirm sources] ("Court Content").
• Court Content is provided for research purposes. It may be incomplete, delayed, edited, de-identified or contain errors introduced in the source or in our processing. It is not the official record of any court or tribunal, and you must consult the official source before relying on it, including for the text of a decision and for its subsequent history (such as appeals, overruling or amendment).
• Copyright and other rights in Court Content remain with the relevant court, the Crown, the authors or other rights holders. Our provision of Court Content does not grant you any right to reproduce or republish it beyond what is permitted by law or by the applicable source licence.
• Court Content may contain personal and sensitive information. You must handle it lawfully and must not use it to identify, locate or profile any person contrary to a court order or statutory restriction, or for any unlawful purpose.

8. Subscriptions and Payments

• Access to the Service requires a paid subscription, except for any free trial or free tier we make available. Current plans, features and pricing are displayed in the Service at the time of purchase. [Insert plan details, user limits, usage limits and any fair-use policy.]
• Payments are processed by our third-party payment processor [Stripe]. By providing payment details, you authorise us to charge the applicable fees.
• Unless stated otherwise, subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) until cancelled. You may cancel at any time via the Service or by contacting us, and your access continues until the end of the period already paid for.
• All prices are in Australian dollars and exclusive of GST unless stated otherwise. Tax invoices are generated automatically upon payment.
• If you start a free trial, we may require payment details and convert the trial to a paid subscription at its end unless you cancel beforehand. [Confirm whether a trial is offered.]
• Except as required by the Australian Consumer Law or as otherwise stated at the point of sale, fees are non-refundable once a billing period has commenced.
• We may change plan pricing prospectively by giving you at least [30] days' notice. Any change will not affect a billing period you have already paid for.
• If payment fails, we may suspend or restrict access until the amount is paid.

9. Acceptable Use

You must not:

• Provide false, misleading or fraudulent information, including in relation to your identity, professional status or firm;
• Upload material you are not authorised to disclose, or use the Service in breach of any court order, professional obligation or law;
• Use automated means (bots, scrapers, crawlers) to access the Service or to extract, bulk download or systematically copy Court Content, outputs or other content from the Service without our prior written consent;
• Use the Service, its outputs or its content to build, train, fine-tune or improve any competing product or any AI model, or to create a dataset for that purpose;
• Attempt to reverse-engineer, decompile, probe, interfere with or gain unauthorised access to the Service or its systems, or attempt to extract our models, prompts or underlying data;
• Circumvent usage limits, security controls or access restrictions, or share, resell or sublicense your access;
• Use the Service to identify, harass, stalk or profile any individual, or to circumvent anonymisation, suppression or non-publication orders;
• Present AI outputs to any court, tribunal, regulator or client as verified, authoritative or human-authored where they are not; or
• Use the Service for any unlawful purpose.

We may investigate suspected breaches and may remove content, suspend or terminate accounts that breach this section, at our discretion.

10. Intellectual Property

• The Service, including its design, software, models, interfaces, the Verdex AI name, trademarks and logos, our compilation of Court Content, and all content other than User Content and underlying third-party Court Content, is owned by or licensed to CrunchAI PTY LTD and is protected by intellectual property laws.
• Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal professional purposes.
• You may use the outputs generated for you in your professional work (subject to Section 5 and to any third-party rights in underlying Court Content). We make no warranty that outputs are free of third-party rights.
• You must not copy, modify, distribute, sell or create derivative works from the Service or its content except as permitted by these Terms or by law.
• If you give us feedback or suggestions about the Service, you grant us a perpetual, royalty-free licence to use them without restriction or obligation to you.

11. Privacy and Confidentiality

Our collection and handling of personal information is described in our Privacy Policy, which forms part of these Terms. We will treat your User Content as confidential and will not disclose it except as permitted by these Terms and our Privacy Policy, or as required or authorised by law. You are responsible for ensuring that your use of the Service is consistent with your own privacy and confidentiality obligations to your clients and others.

12. Third-Party Services

The Service integrates or relies on third-party services, including AI model providers, cloud hosting providers, Stripe (payments), analytics providers and an email delivery provider. Your use of integrated features may also be subject to the relevant third party's own terms and privacy policy. We are not responsible for the acts or omissions of these third-party providers, except to the extent required by law.

13. Availability and Changes to the Service

We aim to provide a reliable Service but do not guarantee that it will be uninterrupted, error-free or free from delays. We may modify, suspend or discontinue any feature, model, data source or part of the Service at any time, including for maintenance, security or to comply with law or licence terms. Where we discontinue a paid feature in a way that materially reduces what you have paid for, we will provide a pro-rata refund or other remedy as required by law.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, currency or non-infringement. We do not warrant that AI outputs or Court Content are accurate, complete, current or suitable for any particular matter, or that the Service will meet your requirements.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

15. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special or consequential loss, or loss of profits, revenue, data, goodwill or business opportunity, and for any loss arising from your reliance on AI outputs or Court Content, including any adverse costs order, professional disciplinary consequence, or claim by a client or third party, arising out of or in connection with your use of the Service.

Subject to the paragraph above and to the Australian Consumer Law, where liability cannot be excluded but may be limited, our total aggregate liability for all claims arising out of or in connection with the Service is limited to, at our option, re-supplying the relevant service or paying the cost of having it re-supplied [or: the fees you paid to us in the 12 months before the event giving rise to the claim – confirm with lawyer].

16. Indemnity

You agree to indemnify and hold us harmless from and against any claims, losses, liabilities and expenses (including reasonable legal costs) arising out of your breach of these Terms, your User Content (including any claim that you were not entitled to submit it), your misuse of the Service or its outputs, or your violation of any law, court order or the rights of a third party.

17. Suspension and Termination

• You may close your account at any time via the Service or by contacting us.
• We may suspend or terminate your account, or remove content, at our discretion, including where we reasonably believe you have breached these Terms, engaged in fraudulent or abusive conduct, or where required by law or by a data or content licensor.
• Fees already paid for a billing period are non-refundable on termination for breach, except as required by law.
• On termination, your right to use the Service ends. We will handle your User Content in accordance with our Privacy Policy, and you should export anything you wish to keep before closing your account. Sections that by their nature should survive termination (including Sections 5, 6, 10, 14, 15, 16 and 19) will continue to apply.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified within the Service or by email before they take effect, and continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription.

19. Governing Law

These Terms are governed by the laws of [Victoria], Australia. You submit to the non-exclusive jurisdiction of the courts of [Victoria], Australia in relation to any dispute arising out of or in connection with these Terms or your use of the Service.

20. Contact Us

Questions about these Terms can be directed to:

CrunchAI PTY LTD (trading as Verdex AI)
ABN: [ABN]
Email: privacy@verdex.ai [confirm/replace with live address]
Address: [address], Australia